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Deed Bangladesh
Legal

Refund & Cancellation Policy

Last updated September 4, 2026

Effective date: 4 September 2026

This policy applies to every paid engagement with Deed Bangladesh IT Limited, whether bought on this website, paid by invoice, or agreed in a proposal. A signed service agreement that sets different terms takes priority. Nothing here limits refund rights you cannot waive under the consumer law of your country.

1. Monthly packages

  • Cancel at any time from the client portal or by emailing support@deedbd.com. Cancellation takes effect at the end of the current billing period and you keep the service until then.
  • We do not refund the remaining days of a period already in progress.
  • First-month guarantee. If you cancel within 7 days of your first payment and we have not yet started work on your account, we refund the first month in full. Once work has started (for example we have accessed your seller account, submitted a listing change or launched a campaign) the first month is not refundable.
  • Duplicate charges and charges made after a confirmed cancellation are always refunded in full.
  • One-time setup fee. Some services (for example Amazon and Walmart account management) carry a one-time setup fee, shown on the service page and charged once with your first payment. It pays for onboarding: the account audit, access setup, catalogue and advertising baseline and the 30-day plan. The setup fee is refundable in full only if you cancel before onboarding starts; once onboarding has started (we have accessed your account or begun the audit) it is not refundable. It is not covered by the first-month guarantee above. Upgrade credit: a client who purchased a one-off Amazon or Walmart service from us in the previous 90 days receives a credit of 50% of that fee against the setup fee (never more than the setup fee, and never against the monthly fee); it is shown at checkout, on the invoice and in the service agreement.

2. One-time projects and services

  • Projects are billed as a deposit followed by stage or milestone payments, or as a single fee, as shown on your invoice.
  • You may cancel a project in writing at any time. We refund any stage not yet started, less the value of work already done on the current stage, which we account for on request.
  • Once a deliverable has been delivered, or a submission has been filed with Amazon, Walmart or another third party (for example an appeal, reimbursement claim, or advertising launch), that stage is not refundable, because the work cannot be undone.
  • If we cannot start an engagement after you have paid, we refund the full amount.

3. USA LLC formation

  • Our service fee is refundable in full, minus a US$50 administration fee, if you cancel before we submit the filing to the state.
  • Once the filing has been submitted, our fee is not refundable, since the work has been done.
  • State filing fees, registered agent fees, expedite fees and any other third-party fee are not refundable once paid to the third party, whether or not the state approves the filing.
  • Rejections caused by inaccurate information you supplied are re-filed at your cost. Rejections caused by our error are re-filed at our cost.

4. Website development and digital marketing

  • Ongoing marketing retainers may be cancelled with 14 days' written notice; fees for the notice period remain payable.
  • Advertising spend paid to Google, Meta, Amazon, Walmart or any other platform is never refundable by us.
  • Website projects follow the stage rules in section 2. Domain names, hosting, licences and stock media bought for you are not refundable.

5. How to request a refund or cancellation

Email support@deedbd.com from the address on your account with your name, the invoice or package, and the reason. We confirm cancellations within 2 business days and decide refund requests within 5 business days.

6. Refund processing

Approved refunds are returned by the same route the payment arrived, back to the account it came from, within 5 to 10 business days: bank transfer, Wise, Payoneer, bKash or Nagad. Bank or transfer charges are deducted where they apply. Refunds are made in the currency you paid in; we are not responsible for exchange-rate differences.

7. Chargebacks

Payments reach us by invoice, so a dispute is settled with us rather than a card issuer. Please contact us before raising one with your bank; almost every issue is faster to resolve directly. A claim made without contacting us, or for a service that was delivered as agreed, will be answered with our records (contract, correspondence, delivery evidence, IP and access logs), may lead to suspension of your account and any open work, and we reserve the right to recover the disputed amount and related costs.

8. Changes

We may update this policy; the effective date at the top shows the current version. Terms already agreed for an active engagement are not affected by later changes.

Contact

Cancellation and refund requests can be sent to us at the details below.

Deed Bangladesh IT Limited
101 Deed Avenue, Rajshahi, Bangladesh-6230
Email: support@deedbd.com
Phone: +880 9610-969697